Customer Complaint Resolution Analytics
complaint
resolution
CX
Industry
CX
For Whom
CX Leaders, Quality Teams, Call Center Managers
Why You Need This
Track and improve how quickly and effectively complaints are resolved.
How It Works
Analyze resolution time, success, and root cause by complaint type.
Data Type
Tabular
What You Need
Complaint, resolution, and escalation logs.
What You Get
- Resolution time dashboards
- Segment definitions: Quick, Slow, Escalated resolutions
- Process improvement ideas
How To Use It
Accelerate slow complaint types and reduce escalations.
Technique
Statistical Analysis
Business Impact
Boost satisfaction and reduce churn (track resolution time, escalation rate).
How We Deliver This
Complaint dashboards, training sessions, process mapping.
Can Be Extended To
NPS driver analysis, automation, product feedback loop.