Customer Satisfaction Driver Analysis
satisfaction
NPS
drivers
Industry
Retail
For Whom
CX Teams, Brand Leaders, Store Operations
Why You Need This
What actually drives satisfaction and NPS? Focus your investment for maximum impact.
How It Works
Regression links satisfaction scores to drivers (speed, quality, value, etc.).
Data Type
Tabular
What You Need
Survey/NPS data, transaction data, customer attributes.
What You Get
- Key driver dashboards
- Segment definitions: Top, Moderate, Low impact drivers
- Investment priorities
How To Use It
Invest in and monitor improvement on high-impact drivers.
Technique
Regression
Business Impact
Increase NPS/CSAT and repeat purchase (track satisfaction growth by initiative).
How We Deliver This
Driver analysis dashboards, leadership briefings, project tracking.
Can Be Extended To
Churn prediction, CX ROI, product improvement.