Sentiment Analysis from Customer Reviews
sentiment
NLP
reviews
Industry
Retail
For Whom
CX Managers, Brand Teams, Social Media Analysts
Why You Need This
Customer reviews hold the truth about your brand. Sentiment analysis finds the themes and urgent issues.
How It Works
NLP scores sentiment and classifies key topics or pain points in real time.
Data Type
Text
What You Need
Review text, star ratings, social mentions.
What You Get
- Sentiment dashboards and word clouds
- Segment definitions: Positive, Neutral, Negative themes
- Rapid response alerts
How To Use It
Prioritize fixes for negative themes, amplify and market positive ones.
Technique
NLP
Business Impact
Reduce reputation risk, increase NPS/CSAT, and improve product development (track sentiment shifts).
How We Deliver This
Social listening dashboards, instant alerts, weekly topic briefings.
Can Be Extended To
Survey text analysis, product review monitoring, competitive benchmarking.